Humble Inquiry

From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships--particularly between people of different status- ...

Author: Edgar H. Schein

Publisher: Berrett-Koehler Publishers

ISBN: 160994982X

Category: Business & Economics

Page: 144

View: 667

From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships-particularly between people of different status-that will lead to more honest and open interactions and stronger organizations.

Humble Inquiry Second Edition

"This new edition of the worldwide bestseller (over 200,000 copies sold and translated into seventeen languages) from two of the true giants in organizational culture studies offers 50% new content and a simple and effective technique for ...

Author: Edgar H Schein

Publisher:

ISBN: 9781523092628

Category:

Page: 168

View: 753

Communication is essential in a healthy organization. But all too often when we interact with people--especially those who report to us--we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.


Humble Inquiry

The Gentle Art of Asking Instead of Telling Edgar H. Schein. Humble Inquiry The Gentle Art of Asking Instead of Telling EDGAR H. SCHEIN Humble Inquiry ...

Author: Edgar H. Schein

Publisher: Berrett-Koehler Publishers

ISBN: 1609949838

Category: Business & Economics

Page: 144

View: 941

Communication is essential in a healthy organization. But all too often when we interact with people—especially those who report to us—we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.

The Fearless Organization

Schein, E.H. Humble Inquiry: the Gentle Art of Asking Instead of Telling. 1st ed. Berrett-Koehler Publishers, Inc., 2013. Print, pp. 11. 19.

Author: Amy C. Edmondson

Publisher: Wiley

ISBN: 1119477247

Category: Business & Economics

Page: 256

View: 974

Conquer the most essential adaptation to the knowledge economy Psychological Safety at Work: How to Ensure Learning and Innovation in the Knowledge Economy offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. Psychological Safety at Work: How to Ensure Learning and Innovation in the Knowledge Economy helps you bring about this most critical transformation.

Handbook of Research on International Business and Models for Global Purpose Driven Companies

Humble Inquiry . The gentle art of asking instead of telling . Berrett - Koehler Publishers . Schiffrin , H. H. , & Nelson , S. K. ( 2010 ) .

Author: Perez-Uribe, Rafael Ignacio

Publisher: IGI Global

ISBN: 1799849104

Category: Business & Economics

Page: 589

View: 950

International businesses struggle to be competitive and influential at the global market level. With the new ideas in the management and leadership disciplines, hard skills are losing or are believed to be losing their strategic relevance while soft skills are praised and highly sought after. The Handbook of Research on International Business and Models for Global Purpose-Driven Companies, a pivotal reference source, provides vital research on international business management strategies and applications within internal organizations that allow companies to strategically position themselves for increased success in the global economy. While highlighting topics such as organizational culture, internal communication, and generational workforce, this publication explores leadership disciplines as well as the methods of handling multicultural organizations. This book is ideally designed for entrepreneurs, executives, managers, business professionals, human resource officials, researchers, academicians, and students.

Transforming Leader Paradigms

His second book “Humble Inquiry: The Gentle Art of Asking Instead of Telling” that came out in 2013, expands on the concepts of Helping and provides great ...

Author: James E. Luckman

Publisher: CRC Press

ISBN: 0429639481

Category: Business & Economics

Page: 190

View: 477

An easy read with clear examples and engaging stories, this book is a treat for leaders who are interested in totally transforming the way they work. Luckman and Flory help leaders and organizations shift from a solutions mindset to a problem-solving culture that results in flow and growth where everyone in the organization can become a winner. Anand V. Tanikella, Vice President R&D, Abrasives Worldwide, Saint-Gobain Luckman and Flory explain how to create a platform for change and a culture of meaningful continuous improvement through what they call "Problem Solving for Complexity." This approach is about engaging everybody in the organization to improve every aspect of how work gets done. Read this book if you want to be a real change leader, not just the person who goes around talking about the need for change. Robert Kessiakoff, Coach/Consultant, Partner LTGe, Sweden [This book] describes how the leader, through changing his or her own behaviors and practices, can transform an organization that is slow to adapt into one that solves problems organically. The book is an important read for leaders and managers at all levels. Peter Ward, Senior Associate Dean for Academics, Richard M. Ross Chair in Management, Professor of Management Sciences, Director, Center for Operational Excellence, Ohio State University Organizational transformation is difficult, and despite expensive continuous improvement programs, most change efforts fail. This pattern, James E. Luckman and Olga Flory argue, is due to the fact that most change efforts start with senior leaders assigning an external or internal consulting group to attempt to drive change from the top down. Leaders today can no longer roll out solutions in the hopes of seeing better results. What they can do is play an active role in helping to transform their organization from "blanket solutions" thinking to learning how to solve complex business problems in a rapidly changing world. Drawing upon decades of leadership experience and years of research with executives across many different industries, Luckman and Flory make a persuasive case that most companies have not been able to stay ahead in what is an increasingly turbulent business environment because they simply have not made the cultural changes required to do so. In discussing how to facilitate this culture change, the authors share a model for leadership designed to guide an organization to extraordinary new levels of performance by focusing on three key areas: building a framework for problem-solving, encouraging respectful communication, and accelerating the pace at which the organization learns. The result is more energized team members who are dedicated to their daily work in an organization that is better positioned to achieve operational excellence. Readers will also find powerful stories from executives who have effectively changed their approach to leadership, all of which serve to inspire more leaders to take the leap and become "problem-solvers for complexity." Transforming Leader Paradigms is a book about strengthening every organization’s capacity to solve complex business problems. But, more importantly, it’s about what leaders must change in themselves to help their team members solve problems methodically, start to look at the world differently using complexity theory, and understand what it means to create real value for customers. For leaders who are willing to examine their own behaviors, this book is a welcome change from the steady stream of business books on the market that emphasize charismatic and/or heroic leadership as the key to achievement and success.

Humble Inquiry Second Edition

The Gentle Art of Asking Instead of Telling Edgar H. Schein, Peter A. Schein. as building a positive relationship. In a conversation, telling individuates ...

Author: Edgar H. Schein

Publisher: Berrett-Koehler Publishers

ISBN: 1523092645

Category: Business & Economics

Page: 192

View: 166

This worldwide bestseller offers simple guidance for building the kind of open and trusting relatonships vital for tackling global systemic challenges and developing adaptive, innovative organizations—over 200,000 copies sold and translated into seventeen languages! We live, say Edgar and Peter Schein, in a culture of “tell.” All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions—it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever. The Scheins define Humble Inquiry as “the gentle art of drawing someone out, of asking questions to which you do not know the answer, of building relationships based on curiosity and interest in the other person.” It was inspired by Edgar's twenty years of work in high-hazard industries and the health-care system, where honest communication can literally mean the difference between life and death. In this new edition the authors look at how Humble Inquiry differs from other kinds of inquiry, offer examples of it in action, and show how to overcome the barriers that keep us telling when we should be asking. This edition offers a deepening and broadening of this concept, seeing it as not just a way of posing questions but an entire attitude that includes better listening, better responding to what others are trying to tell us, and better revealing of ourselves. Packed with case examples and a full chapter of exercises and simulations, this is a major contribution to how we see human conversational dynamics and relationships, presented in a compact, personal, and eminently practical way.

The 9 Arts of Spiritual Conversations

... the gentle art of asking instead of telling. He defines humble inquiry as “the fine art of drawing someone out, of asking questions to which you do not ...

Author: Mary Schaller

Publisher: NavPress

ISBN: 1496412362

Category: Religion

Page: 288

View: 280

Love God, love people. Could evangelism really be that simple? Often, it doesn’t seem so. It can feel scary, awkward, and uncomfortable as we try to navigate loaded questions and different perspectives. Even the most faithful of believers sometimes get stumped. But can you imagine if we, as Christians, simply spent time with people who are far from God and provided a safe place to talk about spiritual matters? If we listened to them and discovered what was really important to them? After all . . . it’s what Jesus did. And it’s what you can do too. Drawing straight from the life and ministry of Jesus, The 9 Arts of Spiritual Conversations offers simple practices to help you build relationships with people who believe differently. Anyone who has read and appreciated Becoming a Contagious Christian or Just Walk across the Room won’t want to miss this book on creating a safe space to have natural, loving, and spiritual conversations with others.

Self as Coach Self as Leader

Asking far more than telling. ... Humble Inquiry: The Gentle Art of Asking Instead of Telling (2013) and Humble Leadership: The Power of Relationships, ...

Author: Pamela McLean

Publisher: John Wiley & Sons

ISBN: 1119562546

Category: Business & Economics

Page: 224

View: 437

Become a more effective leader by discovering the resources you already have Pamela McLean, CEO and cofounder of the Hudson Institute for Coaching, has been at the forefront of the field for the past three decades, using clinical and organizational psychology to provide the highest-quality coaching and development training to professionals in organizations and solo practice worldwide. Now, Pamela is teaching readers to cultivate their leadership potential through “use of self as instrument,” a key dimension of developmental coaching that emphasizes the whole person. Her holistic methods give coaches and other leaders a clearer framework for getting to know themselves, exploring their multiple layers, and fostering their latent abilities so that they can foster the abilities of others. Self as Coach guides you along a path that interweaves six broad dimensions of your internal landscape into the fabric of great coaching. This creates lasting improvements, unlike more common remedial, tactical, or performance-based programs, which often only function as short-term solutions. Develop leadership skills using internal resources you already possess Achieve real improvements with long-lasting benefits Based on methodology proven successful in business and personal settings Includes useful practices and exercises for self-reflection and brainstorming Whether you’re an emerging or experienced coach, whether you want to grow your own leadership skills or develop them across an entire organization, Self as Coach can help. With its innovative approach, proven methods, and near-universal applicability, this book will not only provide effective instruction but also help you uncover lasting insights that will benefit you long after you’ve turned the last page.

Hard Conversations Unpacked

Is this conversation one in which to use humble inquiry instead? Edgar Schein, author of Humble Inquiry: The Gentle Art of Asking Instead of Telling (2013) ...

Author: Jennifer Abrams

Publisher: Corwin Press

ISBN: 1506336124

Category: Education

Page: 112

View: 802

Learn to speak up for what really matters In Having Hard Conversations, Jennifer Abrams showed educators how to confront colleagues about work-related issues through a planned, interactive, and personal approach. In this sequel, readers move deeper into preparing for those conversations while building expectations for meaningful outcomes. Emphasizing what needs to happen before, during, and after hard conversations, this resource explores What humane, growth-producing, and “other-centered” conversations sound like How to recognize and account for culture, gender, and generational filters How to spot and work with organizational dynamics that could influence discussions How to conduct hard conversations with supervisors

Humility Is the New Smart

... a professor emeritus at the MIT Sloan School of Management, so aptly states in Humble Inquiry: The Gentle Art of Asking Instead of Telling, ...

Author: Edward D. Hess

Publisher: Berrett-Koehler Publishers

ISBN: 1626568774

Category: Business & Economics

Page: 224

View: 759

Humility Is the New Smart Your job is at risk—if not now, then soon. We are on the leading edge of a Smart Machine Age led by artificial intelligence that will be as transformative for us as the Industrial Revolution was for our ancestors. Smart machines will take over millions of jobs in manufacturing, office work, the service sector, the professions, you name it. Not only can they know more data and analyze it faster than any mere human, say Edward Hess and Katherine Ludwig, but smart machines are free of the emotional, psychological, and cultural baggage that so often mars human thinking. So we can't beat 'em and we can't join 'em. To stay relevant, we have to play a different game. Hess and Ludwig offer us that game plan. We need to excel at critical, creative, and innovative thinking and at genuinely engaging with others—things machines can't do well. The key is to change our definition of what it means to be smart. Hess and Ludwig call it being NewSmart. In this extraordinarily timely book, they offer detailed guidance for developing NewSmart attitudes and four critical behaviors that will help us adapt to the new reality. The crucial mindset underlying NewSmart is humility—not self-effacement but an accurate self-appraisal: acknowledging you can't have all the answers, remaining open to new ideas, and committing yourself to lifelong learning. Drawing on extensive multidisciplinary research, Hess and Ludwig emphasize that the key to success in this new era is not to be more like the machines but to excel at the best of what makes us human.

Humble Leadership

Other titles by Edgar Schein in the Humble Leadership Series Humble Inquiry The Gentle Art of Asking Instead of Telling To generate bold new ideas, ...

Author: Edgar H. Schein

Publisher: Berrett-Koehler Publishers

ISBN: 1523095393

Category: Business & Economics

Page: 192

View: 852

The Future of Leadership Leadership is a relationship—but that relationship must change, say legendary organizational scholar Edgar Schein and former Silicon Valley executive Peter Schein. The vertical hierarchy, with its emphasis on formal, transactional relationships, professional distance, and all guidance coming from the top, is hopelessly inflexible and outdated. In a complex world, leadership must rely on high levels of trust and openness throughout the organization, and that can be achieved only by what they call personization and Level 2 relationships, which build the agility to make course corrections quickly. This book shows how such humble leadership has built effective cultures in a whole range of sectors: health care, government, the military, tech and innovation, and more.

The Executive Update

... of Management: Humble Inquiry: The Gentle Art of Asking Instead of Telling. According to Schein, learning to ask better questions to which you do not ...

Author: Ian Mann

Publisher: Penguin Random House South Africa

ISBN: 1776091353

Category: Business & Economics

Page: 128

View: 164

Business ideas and practices are constantly changing, but no manager has the time to read all the business books and articles that come out in a year. In this book, Ian Mann does all the work for you, trawling through recent business publications and distilling the most important new insights and developments. The Executive Update covers topics such as technology and mechanisation; the structure of organisations; obligations to stakeholders other than shareholders; leadership; the changing nature of work; psychology in business; creativity; the importance of simplicity; and the strange world of money and banking; and strategy in a fast-changing world. These subjects are explored in a clear, comprehensible way, and presented in easily digestible and thought-provoking chapters. This is the ideal book for people who want an easy way to keep up with the latest developments in business and management thinking, and will appeal to junior managers and senior executives alike.

Better Conversations

In Humble Inquiry: The Gentle Art of Asking Instead of Telling (2013), Edgar Schein writes that humility, “in the most general sense, refers to granting ...

Author: Jim Knight

Publisher: Corwin Press

ISBN: 150633668X

Category: Education

Page: 256

View: 836

Check out The Better Conversations trailer: https://youtu.be/y3FrWTXC8Uw “I thought I knew how to have a conversation; I’ve had millions of them. Some were good, others not so much so. But I want to have GREAT conversations, and Jim Knight has taught me how. The proof is in: better conversations are possible and the results are worth the investment.” --DOUGLAS FISHER Coauthor of Rigorous Reading and Unstoppable Learning Because conversation is the lifeblood of any school You don’t want this book—you need this book. Why this confident claim? Think about how many times you’ve walked away from school conversations, sensing they could be more productive, but at a loss for how to improve them. Enter instructional coaching expert Jim Knight, who in Better Conversations honors our capacity for improving our schools by improving our communication. Asserting that our schools are only as good as the conversations within them, Jim shows us how to adopt the habits essential to transforming the quality of our dialogues. As coaches, as administrators, as teachers, it’s time to thrive. Learn how to: Coach ourselves and each other to become better communicators Listen with empathy Find common ground Build Trust Our students’ academic, social, and emotional growth depends upon our doing this hard work. It’s time to roll up our sleeves, open our minds, and dare to change for the better of the students we serve. You can get started now with Better Conversationsand the accompanying Reflection Guide to Better Conversations.

Learn or Die

... “Learning to Help through Humble Inquiry and Implications for Management Research, ... Humble Inquiry: The Gentle Art of Asking Instead of Telling (San ...

Author: Edward D. Hess

Publisher: Columbia University Press

ISBN: 0231170246

Category: Business & Economics

Page: 288

View: 129

New and evolving technologies and increasing globalization continue to impact many businesses. To compete in this rapidly changing environment, individuals and organizations must take their ability to learnÑthe foundation for continuous improvement, operational excellence, and innovationÑto a much higher level. In Learn or Die, Edward D. Hess combines recent advances in neuroscience, psychology, behavioral economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge learning organization. Learn or Die examines the process of learning from both an individual and an organizational standpoint. From an individual perspective, the book discusses the cognitive, emotional, motivational, attitudinal, and behavioral factors that promote better learning. Organizationally, Learn or Die focuses on what kind of structures, culture, leadership, employee learning behaviors, and human resource policies are necessary to create an environment that enables critical and innovative thinking, learning conversations, and collaboration. The volume also provides strategies to mitigate the reality that humans can be reflexive, lazy thinkers who seek confirmation of what they believe to be true and affirmation of their self-image, a reality that makes seeking the truth and high-quality learning difficult. Exemplar learning organizations discussed in the book include the secretive Bridgewater Associates, LP; Intuit, Inc.; United Parcel Service (UPS); W. L. Gore & Associates; and IDEO.

Collaborative Inquiry for Organization Development and Change

Human inquiry in action: Developments in new paradigm research. London: Sage. ... Humble inquiry: The gentle art of asking instead of telling.

Author: Abraham B. Shani

Publisher: Edward Elgar Publishing

ISBN: 1800378254

Category: Business & Economics

Page: 144

View: 379

This practical book explores collaborative inquiry as an approach to research and change in organizations where internal members and external researchers work together as partners to address organizational issues and create knowledge about changing organizations.

Schools That Deliver Australia UK Version

Proclaim it to the land, proclaim it to the sea; Ask me, 'What is the greatest ... in his book Humble Inquiry: The Gentle Art of Asking Instead of Telling ...

Author: John Edwards

Publisher: Corwin Press

ISBN: 1506352960

Category:

Page: 272

View: 159

Deliver real change and real results for your school This book focuses directly on what promotes delivery. It provides the practical tools and implementation guide for re-invigorating your school. Set against a solid blend of international research and international best practice, the narrative is carried by voices from schools across six countries that are currently delivering. They tell it how it is, in lived reality. Every process in the book has been tested and refined under the heat of practice, addressing the current realities in education. The book provides a carefully selected repertoire of skills, models, and processes that: Deliver results for children, teachers, school leaders, families, and their communities Build trust through ensuring every voice is heard and respected Develop a strong culture of leadership and alignment, while recognising and embracing the complexities of school change Address the frustrations currently felt by teachers in a positive, productive way Schools That Deliver fills the gap between intention and delivery. The book respects your voice, and your ability to create your own ways of delivering while remaining loyal to the unique personality of your school. When members of a school community deliver together what really matters for their children, they feel the true joy of education, that splendid feeling of professional satisfaction and achievement that we all deserve.

Lean Six Sigma For Leaders

... in 'The Mindful Leader' or in “Humble Enquiry' (see, for instance, Edgar Schein: Humble Inquiry: The Gentle Art of Asking Instead of Telling), ...

Author: Martin Brenig-Jones

Publisher: John Wiley & Sons

ISBN: 1119463378

Category: Business & Economics

Page: 320

View: 336

A refreshingly practical guide to real-world continuous improvement Lean Six Sigma for Leaders presents a no-frills approach to adopting a continuous improvement framework. Practical, down-to-earth and jargon-free, this book outlines the basic principles and key points of the Lean Six Sigma approach to help you quickly determine the best course for your company. Real-world case studies illustrate implementation at various organisations to show you what went right, what went wrong, what they learned and what they would have done differently, giving you the distilled wisdom of hundreds of implementations with which to steer your own organisation. Written from a leader's perspective, this quick and easy read presents the real information you need to make informed strategic decisions. While many organisations have implemented either Lean or Six Sigma, there is a growing interest in a combined approach; by implementing the most effective aspects of each, you end up with a more potent, adaptable system that benefits a wider range of organisations. This book shows you how it works, and how to tailor it to your organisation's needs. Understand the basic principles and key aspects of Lean Six Sigma Examine case studies of organisations that have implemented the framework Build on the lessons learned by other leaders to shape your own path Achieve continuous improvement by creating the right environment for success In theory, every organisation would like to attain continuous improvement — but what does that look like in day-to-day practice? How is it structured? What practices are in place? How can you implement this new approach with minimal disruption to daily operations? Lean Six Sigma for Leaders answers these questions and more, for a clear, actionable guide to real-world implementation.

Change Leadership in Higher Education

In Humble Inquiry: The Gentle Art of Asking Instead of Telling (2013), Schein notes that people who try to lead others this way—by imposing their ideas from ...

Author: Jeffrey L. Buller

Publisher: John Wiley & Sons

ISBN: 1118762231

Category: Education

Page: 288

View: 728

Initiate innovation and get things done with a guide to theprocess of academic change Change Leadership in Higher Education is a call toaction, urging administrators in higher education to get proactiveabout change. The author applies positive and creative leadershipprinciples to the issue of leading change in higher education,providing a much-needed blueprint for changing the way changehappens, and how the system reacts. Readers will examine fourdifferent models of change and look at change itself through tendifferent analytical lenses to highlight the areas where thecurrent approach could be beneficially altered. The book accountsfor the nuances in higher education culture and environment, andhelps administrators see that change is natural and valuable, andcan be addressed in creative and innovative ways. The traditional model of education has been disrupted by MOOCs,faculty unions, online instruction, helicopter parents, and muchmore, leaving academic leaders accustomed to managing change.Leading change, however, is unfamiliar territory. This bookis a guide to being proactive about change in a way that ensures ahealthy future for the institution, complete with models and toolsthat help lead the way. Readers will: Learn to lead change instead of simply "managing" it Examine different models of change, and redefine existingapproaches Discover a blueprint for changing the process of change Analyze academic change through different lenses to gain awider perspective Leading change involves some challenges, but this useful guideis a strong conceptual and pragmatic resource for forecasting thosechallenges, and going in prepared. Administrators and faculty nolonger satisfied with the status quo can look to ChangeLeadership in Higher Education for real, actionable guidance ongetting change accomplished.